Terms and Conditions
Training
PAYMENTS, REFUNDS AND CANCELLATIONS:
To confirm your scheduled booking of a training session, payment must be made in full at time of booking.
If for any reason we need to cancel or reschedule your session, we will aim to provide you with a minimum of 24 hours notice.
If you need to cancel and reschedule, we kindly request that you inform us no later than 24 hours before your scheduled appointment. Failure to do so will result in full payment for the session.
If classes need to be cancelled due to extreme weather (hot/cold/wet) your session will be rescheduled. We will aim to give you advanced prior notice, but please ensure your contact details are up to date.
Please note, we do not offer refunds, but exceptions may be made at our discretion. Thank you for your cooperation and understanding.
TRAINING PACKAGES:
All training packages must be completed within a three-month period from the purchase date. Any unused sessions after this time will expire. However, we understand that exceptional circumstances may arise, and we may be able to reschedule these sessions upon request. If you have any concerns or questions regarding your training package, please do not hesitate to reach out to us. We are always here to help and ensure your satisfaction.
1-2-1 & GROUP CLASSES:
We kindly ask you to report any accidents or injuries that may occur during your training sessions to your trainer right away. You and your dog's safety is of utmost importance, and as an owner, it is your duty to ensure that your dog behaves in a manner that does not pose a threat to other animals or people.
CHILDREN:
We welcome children to attend our training sessions as long as they are accompanied by a responsible adult. It is important to note that we cannot take responsibility for the safety of children during the sessions. We kindly ask that supervising adults ensure that the children are safe at all times. Young people under the age of 16 must be accompanied by an adult.
WELFARE:
It is important to ensure that your dog is suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites.
We will need to see your dogs vaccination record before you attend any classes. If your dog has had the Kennel Cough vaccine, they will not be allowed to attend classes for 14 days from the date of vaccination.
While we cannot guarantee that there is absolutely no risk of disease at any venue or when in contact with other dogs or materials, it is the owners/handler's responsibility to take appropriate measures to protect their dog. Please note that we do not accept responsibility for any potential or actual exposure of dogs to disease.
Please advise us in advance of your session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, etc).
If your dog has any known allergies or intolerances to certain foods or has any other special dietary needs, it is your responsibility to bring this to the attention of the trainer prior to the start of your session.
PRIVACY:
Please be aware that photographs may be taken during training sessions. These photos may be used by Canine Choices for use on social media. If you do not want photographs of you and/or your dog to be used or shared, please inform us. Additionally, any feedback you provide, whether verbal or written (such as through email or feedback forms), may be used for marketing purposes. Please note that only your first name will be used for identification purposes.
Dog Walking
ALL dogs will be walked on a lead (Flat lead, Flexi lead or a Longline) Dogs will be walked on a lead unless we have the owner's permission to let them off and only when we feel confident that the dog has a sufficient recall with ourselves.
ALL dogs that are known to be reactive to other dogs must be walked on a lead at all times.
Dogs in season must remain on a lead, just before bleeding, during and up to four weeks after bleeding has stopped. They will only be walked with other females or as a Solo walk. Arrangements can be made for off lead walks in a hired secured field at the owner's expense.
NO aversive training methods or equipment that causes mental or physical discomfort, will be used when walking your dog. This includes equipment such as Prong- Shock- Spray- Choke- Slip Collars, Slip leads or 'Tightening' harnesses. Head collars/Haltis will only be used if the dog does not find them aversive.
A flat collar and/or a good fitting harness is preferable.
If a Muzzle is to be worn, the dog must have been conditioned to its use prior to the walks. The design of muzzle must ensure the dog is still able to drink, eat and pant.
ALL new dogs will be Solo walked first. This allows us to get to know your dog and for them to feel comfortable with us.
Each dog is an individual and have their own personality and play style. We may walk your dog with one of our own dogs to assess their interactions. This will allow us to see which group or walking buddy they will be best suited with.
Group walks- maximum of three dogs per group. This is to ensure your dogs and our own safety and that they enjoy their enrichment walk as much as possible. Mixing dogs always poses a risk as not all dogs get along, therefore any dog displaying undesirable behaviours to others will be removed from the group and if possible, offered an alternative day/group or solo walks.
ALL dogs must be up to date with their yearly vaccinations and receive regular flea and worm preventatives. Any dog that receives the kennel Cough vaccine must not attend walks for 14 days from the date of vaccination.
Pop-Ins can be arranged during this 14 day quarantine period.
Your booked time slot for your dog's walk is approximate. We plan the walks allowing travel time in between slots, however sometimes we may be late/early. All muddy or wet dogs will be rinsed/dried as much as possible before being dropped home. This may affect collection/drop off times- however your dog will still receive the full hours walk.
CANCELLATIONS
At least 24 hours notice must be given to cancel a booked walk. This allows us to offer the time slot/space out to others. Notice given less than the 24 hours will require payment in full.
In the event of extreme weather or temperatures where travelling to or walking your dog poses a risk to health, we will contact you as soon as possible to cancel, reschedule or to offer a Pop-In as an alternative if possible.
Pet Sitting and Pop-Ins
Overnight pet sitting includes a lunchtime visit 12-1pm, and overnight 5pm-8am. These times are approximate. We endeavour to not leave your dog for more than 4 hours. However factors such as travel/traffic/weather may cause delays.
Included is a 30 minute walk Am and Pm, if your dog(s) require separate or additional walks, these will be charged at £5.00 per additional 30 Minutes. The exact time of the walks will be dependent on the weather and temperature.
ALL pets being cared for are required to be registered with a local vets.
In the event of an emergency, owners will be notified as soon as possible and your pet taken to your registered local vet or the nearest out of hours vet.
Owners are responsible for all veterinary fees and charges. If your pet requires additional care outside our pet sitting hours, we will endeavour to fulfill this request if we are able to do so (extra fees will apply). If we are not able to, your emergency contact person will be responsible to provide the additional care until your return.
Our overnight pet sitting service is available to non-smoking households only.
Pop-Ins
Visits are 30 minutes or an hour. Dogs will be let out in the garden to toilet or walked around the block. Fresh water given, pets fed and any medication administered if required. Any soiling inside or outside will be cleaned and disposed of.
Litter trays and small animal enclosures will be cleaned.
ALL pets being cared for must be registered with a local vets.
Payment and Cancellations
Single booked Pop-Ins- payment is required at least 24hours before the appointment unless agreed otherwise. If you need to cancel and reschedule, we kindly request that you inform us no later than 24 hours before your scheduled appointment. Failure to do so will result in full payment for the booking.
Block booked Pop-Ins covering more than 5 days in a row, will require payment in full at least 7 days before the first Pop-In date. If you need to cancel and reschedule, we kindly request that you inform us no later than 7 days before your scheduled appointment. Failure to do so will result in full payment for the booking.
Pet Sitting
ALL Pet Sitting bookings require payment in full at least 7 days before the first booked date. If you need to cancel and reschedule, we kindly request that you inform us no later than 7 days before your scheduled booking. Failure to do so will result in full payment for the booking.